General Privacy Notice Related to Processing of Personal Data
“As Yalçıner Patent ve Danışmanlık Limited Şirketi, in the capacity of Data Controller, we process your personal data in accordance with the Turkish Personal Data Protection Law No. 6698 and the relevant legislation. With this Privacy Notice, we aim to inform you about your personal data that we process if you contact us.
- If you reach our call center during our working hours;
Your name-surname, company information, telephone number, e-mail address, trademark information, design information, invention information, application number for applications made within the Turkish Patent and Trademark Office , voice recording and requests you may provide during the call will be processed limited to the purposes of carrying out support and complaint processes, receiving your requests, carrying out contract processes, carrying out consultancy services, improving our service standards, using it as evidence in future disputes and to forward your request to the authorized person/unit within the company.
Your personal data will be processed automatically over the phone based on the legal grounds specified in Article 5 of the Law; the legitimate interest pursued by the data controller provided that it shall not violate the fundamental rights and freedoms of the data subject, that it has been made public by the data subject himself/herself, that data processing is necessary for the establishment, exercise or protection of a right, and that it is necessary to process personal data belonging to the parties of a contract provided that it is directly related to the establishment or performance of the contract.
Your personal data may be transferred to our technical infrastructure providers in order to carry out storage and archive activities and to authorized persons, institutions and organizations in order to carry out consultancy services and to be used as evidence in future disputes.
- If you reach our call center outside office hours,
Your phone number, call date and call time will be processed limited to the purposes of conducting support and complaint processes, receiving your requests, conducting contract processes, conducting consultancy services, improving our service standards and using them as evidence in future disputes and transferring your requests and complaints to the authorized unit/person.
If you and leave a voice message when you reach our call center outside office hours, in addition to yout phone number, call date and call time; your voicemail and other personal data regarding your identity and request that you may transmit during the voicemail will be processed limited to the same purposes mentioned above.
Your personal data will be processed automatically over the phone based on the legal grounds specified in Article 5 of the Law; the legitimate interest pursued by the data controller provided that it shall not violate the fundamental rights and freedoms of the data subject, that it has been made public by the data subject himself/herself, that data processing is necessary for the establishment, exercise or protection of a right, and that it is necessary to process personal data belonging to the parties of a contract provided that it is directly related to the establishment or performance of the contract.
Your personal data may be transferred to authorized persons, institutions and organizations in order to carry out consultancy services and to be used as evidence in disputes that may arise in the future.
In addition, your phone number and voicemail data will be transferred to our technical infrastructure service providers in order to forward your request to the authorized person/unit within the company and to carry out storage and archive services.
You can send your requests regarding the rights of the data subject within the scope of Article 11 of the Law to Yalçıner Patent via yalciner@yalciner.com.tr e-mail address.
We wish you a good day.”